A PLUS COMPUTERS FOR SENIORS 
Computers for seniors without the gobbledygook since 1998

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1-800-876-4226

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USER GUIDE TO TEAM VIEWER


If you are the senior needing help:

  • Click on the icon at the bottom of your screen that looks like a GOLD COLOR KEY , (please note it may take up to a minute for the image to appear, be patient)

  • This will open up Team Viewer (image on right) and give you two sets of numbers tell your friend YOUR ID and then the PASSWORD.

  • NOTE: if for some reason the GOLDEN KEY isn't at the bottom of your screen, click on the START button in the lower left of your screen and click on TEAMVIEWER.

 

If you are the person helping:

(NOTE: be sure you are downloading the version 10)

  • Click on RUN when button at the bottom of the screen

  • Make sure Basic installation and mark off Personal / Non-commercial use is checked off and click accept-finish.

  • Ask the person you are going to help for their Partner ID and type in the box like this

  • Click on CONNECT TO PARTNER and then enter in the password from the senior computer when asked.

  • Click LOG ON and your connected.

You will see the other persons screen and you both will be able to control the mouse and the keyboard.

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Signature Support

*Highly Recommended - Our signature support with lifetime warranty for only $19.95 per month is valid only at the time of purchase (or within 30 days of date of purchase) of the A-Plus Senior Computer. Support includes unlimited phone, remote and Email support. Limited lifetime warranty requires on-going monthly service plan and excludes abnormal wear and tear, neglect, or incidental damages as determined by Computer Tutor Plus, Inc. Monthly service plan price of $19.95 is guaranteed for the original owner and is non-transferable. High-speed internet connection is required. Customer responsible for cost and safe return of product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, and some states do not allow the limitation of consequential or incidental damages so that some limits may not apply to you. Unless the product is defective or damaged, a minimal restocking fee may apply to returned items.
All A-Plus Senior Computers includes a one year hardware only warranty included in the purchase price. No Contracts, cancel anytime.

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